> ## Documentation Index
> Fetch the complete documentation index at: https://runrehearsals.com/docs/llms.txt
> Use this file to discover all available pages before exploring further.

# Fix Camera Access

> How to re-enable camera access after accidentally blocking it

## Accidentally Blocked Camera Access?

If you see **"Camera is missing"** in your interview, you likely denied camera access when your browser asked for permission. **Browsers won't ask again** once you've denied — you need to manually enable it in settings.

<Info>
  **Good news:** Camera is optional! You can tap "Keep my camera off" and complete an audio-only interview. But if you want to enable video, follow the steps below.
</Info>

## Quick Reference

| Device           | Where to Fix                                |
| ---------------- | ------------------------------------------- |
| **iPhone/iPad**  | Settings app → Safari → Camera              |
| **Android**      | Chrome → Lock icon → Permissions → Camera   |
| **Mac (Safari)** | Safari → Settings → Websites → Camera       |
| **Mac (Chrome)** | Chrome → Lock icon → Site settings → Camera |
| **Windows**      | Chrome → Lock icon → Site settings → Camera |

<Tip>
  **Find your device below** for detailed step-by-step instructions.
</Tip>

## iPhone / iPad (Safari)

<Steps>
  <Step title="Open the Settings app">
    Go to your iPhone/iPad home screen and tap **Settings** (the gear icon).
  </Step>

  <Step title="Scroll down and tap Safari">
    Scroll down the settings list until you find **Safari** and tap it.
  </Step>

  <Step title="Tap Camera under 'Settings for Websites'">
    Scroll down to find **Settings for Websites** section, then tap **Camera**.
  </Step>

  <Step title="Change to 'Ask' or 'Allow'">
    Select **Ask** (to be prompted each time) or **Allow** (to always allow).
  </Step>

  <Step title="Go back to Safari and refresh the interview page">
    Return to Safari and pull down on the page to refresh it. You should now be able to enable your camera.
  </Step>
</Steps>

<Warning>
  **Still not working?** Try closing Safari completely (swipe up from the bottom, then swipe Safari away) and reopening the interview link.
</Warning>

***

## Android (Chrome)

<Steps>
  <Step title="In Chrome, tap the lock icon in the address bar">
    Look at the top of your screen where the website address is. Tap the **lock icon** (or info icon) on the left side.
  </Step>

  <Step title="Tap 'Permissions'">
    In the menu that appears, tap **Permissions**.
  </Step>

  <Step title="Find Camera and tap 'Reset' or change to 'Allow'">
    Look for **Camera** in the list. Tap it and select **Allow**, or tap **Reset** to be prompted again.
  </Step>

  <Step title="Refresh the page">
    Tap the reload button or pull down to refresh the page. The camera permission should now work.
  </Step>
</Steps>

### Alternative: Chrome App Settings

If the above doesn't work:

<Steps>
  <Step title="Long-press the Chrome app icon">
    On your home screen, press and hold the **Chrome** icon until a menu appears.
  </Step>

  <Step title="Tap 'App info'">
    Select **App info** (or the ⓘ icon).
  </Step>

  <Step title="Tap Permissions → Camera">
    Tap **Permissions**, then tap **Camera**.
  </Step>

  <Step title="Select 'Allow' or 'Allow only while using the app'">
    Choose one of the allow options. Then go back to Chrome and refresh the interview page.
  </Step>
</Steps>

***

## Mac (Safari)

<Steps>
  <Step title="Click Safari in the menu bar → Settings">
    With Safari open, click **Safari** in the top menu bar, then click **Settings** (or **Preferences** on older macOS).
  </Step>

  <Step title="Click the Websites tab">
    In the Settings window, click the **Websites** tab at the top.
  </Step>

  <Step title="Select Camera in the left sidebar">
    On the left side, scroll down and click **Camera**.
  </Step>

  <Step title="Find the Rehearsals website and change to 'Allow'">
    Look for the Rehearsals website in the list on the right. Click the dropdown next to it and select **Allow**.

    If you don't see it listed, change the dropdown at the bottom that says "When visiting other websites" to **Ask** or **Allow**.
  </Step>

  <Step title="Refresh the interview page">
    Go back to the interview tab and refresh the page (Command + R).
  </Step>
</Steps>

### Also Check: macOS System Permissions

Safari also needs system-level permission on Mac:

<Steps>
  <Step title="Open System Settings (or System Preferences)">
    Click the Apple menu  → **System Settings** (or **System Preferences** on older macOS).
  </Step>

  <Step title="Go to Privacy & Security → Camera">
    Click **Privacy & Security** in the sidebar, then click **Camera**.
  </Step>

  <Step title="Make sure Safari is checked">
    Find **Safari** in the list and make sure the toggle is **ON** (or checkbox is checked).
  </Step>

  <Step title="Restart Safari">
    Quit Safari completely (Command + Q) and reopen it, then go back to the interview.
  </Step>
</Steps>

***

## Mac (Chrome)

<Steps>
  <Step title="Click the lock icon in Chrome's address bar">
    Look at the left side of the address bar where you see the website URL. Click the **lock icon** (or tune icon).
  </Step>

  <Step title="Click 'Site settings'">
    In the dropdown that appears, click **Site settings**.
  </Step>

  <Step title="Find Camera and change to 'Allow'">
    Scroll down to find **Camera**. Click the dropdown and select **Allow**.
  </Step>

  <Step title="Close the tab and refresh">
    Close the settings tab, go back to the interview, and refresh the page.
  </Step>
</Steps>

### Also Check: macOS System Permissions

Chrome also needs system-level permission on Mac:

<Steps>
  <Step title="Open System Settings → Privacy & Security → Camera">
    Apple menu  → **System Settings** → **Privacy & Security** → **Camera**.
  </Step>

  <Step title="Make sure Google Chrome is checked">
    Find **Google Chrome** in the list and ensure it's toggled **ON**.
  </Step>

  <Step title="Restart Chrome">
    Quit Chrome completely and reopen it.
  </Step>
</Steps>

***

## Windows (Chrome)

<Steps>
  <Step title="Click the lock icon in the address bar">
    On the left side of Chrome's address bar, click the **lock icon** (or tune/info icon).
  </Step>

  <Step title="Click 'Site settings'">
    Click **Site settings** in the menu that appears.
  </Step>

  <Step title="Change Camera to 'Allow'">
    Find **Camera** in the list and change it from "Block" to **Allow**.
  </Step>

  <Step title="Close and refresh">
    Close the settings tab, return to the interview, and refresh the page.
  </Step>
</Steps>

### Also Check: Windows Privacy Settings

Windows also has system-level camera permissions:

<Steps>
  <Step title="Open Windows Settings">
    Press **Windows key + I** to open Settings, or click Start → Settings.
  </Step>

  <Step title="Go to Privacy → Camera">
    Click **Privacy** (or **Privacy & security**), then click **Camera**.
  </Step>

  <Step title="Make sure camera access is ON">
    Ensure these are all turned **ON**:

    * "Camera access" (or "Allow apps to access your camera")
    * "Allow desktop apps to access your camera"
  </Step>

  <Step title="Restart Chrome">
    Close Chrome completely and reopen it.
  </Step>
</Steps>

***

## Don't Want to Use Camera?

That's totally fine! Camera is **optional**. To proceed without video:

1. On the camera setup step, tap **"Keep my camera off"**
2. Confirm your choice in the dialog
3. Continue with an audio-only interview

Your video helps verify your identity for faster payouts, but the interview works just as well without it.

***

## Still Not Working?

<AccordionGroup>
  <Accordion title="I followed the steps but still see 'Camera is missing'">
    Try these additional steps:

    1. **Restart your browser** — Close it completely and reopen
    2. **Close other apps using the camera** — Zoom, FaceTime, Teams, etc.
    3. **Check for a physical camera cover** — Some laptops have privacy shutters
    4. **Restart your device** — Sometimes permissions need a restart
  </Accordion>

  <Accordion title="My camera shows a black screen">
    This usually means another app is using the camera:

    * Close **Zoom, FaceTime, Teams, Google Meet**, or any video apps
    * Close and reopen your browser
    * Try refreshing the interview page
  </Accordion>

  <Accordion title="I'm on a work computer with restrictions">
    Corporate devices often have camera access locked down. Try:

    * **Use your personal phone** — Open the interview link on your own device
    * **Continue without camera** — Tap "Keep my camera off" for audio-only
  </Accordion>
</AccordionGroup>

<Card title="Skip the Camera" icon="microphone">
  Remember: Camera is optional! If you're having trouble, just tap "Keep my camera off" to continue with audio only.
</Card>

<Card title="Contact Support" icon="life-ring" href="mailto:support@runrehearsals.com">
  Still stuck? Email us with your device type and what you've tried.
</Card>